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developer | community | faq | consumer

TouchWare Business 1.0 Frequently Asked Questions

Do you have questions about Immersion TouchWare Business 1.0? This section is for you. Click on a question to jump to its answer, or just scroll through the entire list.


General
 
spacer   spacer What is the difference between Immersion TouchWare Business and Immersion TouchWare Desktop?

spacer   spacer Can I customize what I want and don't want to feel in TouchWare Business?

 
spacer   spacer Will TouchWare software work with Windows XP?

 


Installation
 
spacer   spacer If I have an old version of Immersion Desktop installed, how should I upgrade to the new TouchWare applications?

spacer   spacer If I install Immersion TouchWare Business what happens to my old Immersion Desktop settings and themes?

 
spacer   spacer How do I uninstall Immersion TouchWare Business 1.0?

 
spacer   spacer How do I reinstall Immersion Desktop 2.1?

 
spacer   spacer I keep getting an error message when I try to install TouchWare. How can I get the installation to work?



Themes
 
spacer   spacer How do I change Immersion TouchWare Business themes?

 
spacer   spacer How do I edit Themes from the full version of Immersion Studio?

 
spacer   spacer How do I exchange Theme files from other TouchWare users?

spacer   spacer Where can I find a blank template IFR in order to create my own TouchWare Desktop and TouchWare Business Themes?



Control Panel
 
spacer   spacer How do I access the Immersion TouchSense Control Panel in order to control theme selection, strength, etc.?

 
spacer   spacer How do I access Immersion TouchSense Control Panel in a business application?

 
spacer   spacer TouchWare Business is installed, but I'm not feeling sensations within business applications. What can I do to troubleshoot this?






General

spacer Q: spacer What is the difference between Immersion TouchWare Business and Immersion TouchWare Desktop?

spacer A: spacer Immersion TouchWare Business does for your Windows Office programs what Immersion TouchWare Desktop 2.9 does for your Windows Desktop, namely it brings tactile sensations into Microsoft Word, Microsoft Excel, and Microsoft Outlook. You must have Immersion TouchWare Desktop 2.5 or later installed in order to use Immersion TouchWare Business.
spacer Q: spacer Can I customize what I want and don't want to feel in TouchWare Business?

spacer A: spacer Yes. You can do this in a number of ways from within the Immersion TouchWare for Desktop control panel.
You can change the overall effect Strength slider.
You can edit any other individual theme effects, (see above topics).
You can use the "Advanced" function tab to change the Feedback Strength and Filter Sensitivity for specific content categories for each theme.
You can use the "Advanced" function tab to "exclude" any applications you do not want to feel sensations for, or that may be causing you system conflicts.
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spacer Q: spacer Will TouchWare software work with Windows XP?

spacer A: spacer Yes, provided that you have downloaded an XP compatible hardware driver for your specific mouse from your hardware manufacturer. For a Logitech iFeel mouse, for example, you would download the XP-compatible MouseWare® software from Logitech's website.


Installation

spacer Q: spacer If I have an old version of Immersion Desktop installed, how should I upgrade to use the new TouchWare Business application?

spacer A: spacer Immersion TouchWare Desktop and Immersion TouchWare Business are no longer supported products.
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spacer Q: spacer If I install Immersion TouchWare Business what happens to my old Immersion Desktop settings and themes?

spacer A: spacer You must have Immersion TouchWare Desktop installed in order to use TouchWare Business. The format in which Immersion TouchWare Desktop creates and stores themes has changed significantly. Previous versions stored themes within the system registry. The latest version, uses IFR files located on your hard-drive in order to load themes. Since Immersion TouchWare Desktop 2.5 or greater does not interact with your system registry for themes, it cannot load your old themes, and they appear lost. A theme conversion utility has been discussed, but there is currently no utility available.
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spacer Q: spacer How do I uninstall Immersion TouchWare Business 1.0?

spacer A: spacer If you are having problems with Immersion TouchWare Business and need to uninstall, try the following:
Select Add/Remove programs from the Control panel
Scroll through the listing and select Immersion TouchWare Business 1.0 and click the Add/Remove button.
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spacer Q: spacer How do I reinstall Immersion Desktop 2.1?

spacer A: spacer If you need to reinstall Immersion Desktop 2.1, you need to uninstall Immersion TouchWare Desktop 2.5 or greater. Visit the archived Immersion Desktop 2.1 installation notes to reinstall Immersion Desktop 2.1. For both of these topics and many more, please visit the TouchWare Desktop FAQ page.
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spacer Q: spacer I keep getting an error message when I try to install TouchWare. How can I get the installation to work?

spacer A: spacer If you are having problems installing TouchWare software, please carefully read and follow the directions in this document.
Get Acrobat Reader
If you continue to have problems, you can write to touchsense for additional help.
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Themes



Control Panel

spacer Q: spacer How do I change Immersion TouchWare Business themes?

spacer A: spacer You must have Immersion TouchWare Desktop 2.5 or greater to use Immersion TouchWare Business. The theme effects for TouchWare Business are stored in the theme files that TouchWare Desktop uses, by default. You edit individual TouchWare Business theme effects the same way you would edit the individual theme effects for TouchWare Desktop.
Open Immersion TouchWare Desktop Control Panel (system icon tray location).
Chose a theme from the drop down menu that you want to edit.
Click the "Edit" button that opens Immersion Studio.
Click on any compound TouchSense effect in the left-hand menu. This will open a secondary menu showing you the component TouchSense effects from the original compound effect.
Click on any component TouchSense effect in the middle menu. This will open the effect editor where you can change the magnitude, duration, or frequency of the effect you have open.
When finished editing all the effects you want to change, use the "File | Save Changes" command.
If you need assistance understanding the Immersion Studio interface, refer to the "Help | Help Topics" section within Immersion Studio. If you want to better understand the naming conventions of the effect names within your theme files, refer to the Help section within Immersion TouchWare Desktop.
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spacer Q: spacer How do I edit Themes from the full version of Immersion Studio?

spacer A: spacer The full version of Immersion Studio is available for download at: /developer/technology/tools/tool.php?t=7.
Exit TouchWare Desktop if it is open.
Open one of the preset themes from the Immersion TouchWare Desktop directory, typically located at: c:\Program Files\Immersion Corporation\TouchSense\Themes. These are where the default ".IFR" theme files are stored.
You will see folders corresponding to different tactile mouse types, like iFeel, iFeel2, zMouse. If you have a Logitech iFeel mouse, use the theme files located in these two folders. If you are unsure which type of iFeel mouse you own, any edits or new files you make should be copied into each of these iFeel folder locations. If you do not have a Logitech iFeel mouse, use the theme files located under the "zMouse" folder. Examples of non-iFeel pointing devices are (Kensington Orbit 3D trackball, Primax, Saitek, Gravis, Belkin, or HP force feedback mice.
Double-click/Open any of the theme .IFR files you want to edit from within Immersion Studio. You may also use any of these theme .IFR files as starting templates for new theme .IFR files. However, it is recommended that you back-up/rename your existing themes in your directories before experimenting with editing them.
Within Immersion Studio, double-click on any effect name to open the editing window. In the editing window you can change the magnitude, duration, or frequency of the effect you have open. DO NOT CHANGE THE NAME OF ANY OF THE COMPOUND EFFECTS IN THE FILE. If you change the names of the compound effects, those effects will not be recognized by Immersion TouchWare Desktop. It is okay to change the component effect names that make up the compound effects, however.
When finished editing all the effects you want to change, use the "File | Save Changes" command.
When you reopen the TouchWare Desktop Control Panel, you will see your new or edited theme listed in the Theme drop-down menu with the name that you assigned to it when saving in Immersion Studio.
If you need assistance understanding the Immersion Studio interface, refer to the "Help | Help Topics" section of Immersion Studio. If you want to better understand the naming conventions of the effect names within your theme files, refer to the Help section within Immersion TouchWare Desktop.
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spacer Q: spacer How do I exchange Theme files from other TouchWare Desktop users?

spacer A: spacer You can place any .IFR file within your TouchWare Desktop Themes location and it will appear in your TouchWare Desktop Themes drop-down window. You should make sure that any theme .IFR files you receive from other users are complete, i.e. that they use all the proper compound effect names found in your default .IFR theme files (like: "DesktopMenuItems" effect name). If the new .IFR theme file does not have the correct compound effect names, TouchWare Desktop will not recognize or play the effects.
Exit TouchWare Desktop if it is open.
Copy the new theme into your TouchWare Desktop directory, typically located at: "c:\Program Files\Immersion Corporation\TouchSense\Themes". These are where the default ".IFR" theme files are kept.
You will see folders corresponding with different tactile mouse types, like iFeel, iFeel2, zMouse. If you have a Logitech iFeel mouse, you will want to use the Theme files located in these two folders. Any edits or new files you make should be copied into each of these folder locations. If you do not have a Logitech iFeel mouse you can simply use the Theme files located under the "zMouse" folder. Examples of non-iFeel pointing devices are (Kensington Orbit 3D trackball, Primax, Saitek, Gravis, Belkin, or HP force feedback mice.
Rename the .IFR file to any name you want to appear in your TouchWare Desktop Control Panel Theme drop-down menu.
Open Immersion Studio, if installed, to view this .IFR theme file and verify that it appears complete.
Open the TouchWare Desktop Control Panel Theme drop-down menu. You will see the new Theme listed in your Theme choices.
Choose your new theme from the list and try it out within your Desktop. If you do not like any effect element you feel in the new Theme, edit it (see first two Theme topics).
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spacer Q: spacer Where can I find a blank template IFR in order to create my own TouchWare Desktop and TouchWare Business Themes?

spacer A: spacer Right click here to download
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spacer Q: spacer How do I access the Immersion TouchSense Control Panel in order to control theme selection, strength, etc.?

spacer A: spacer The Immersion TouchSense Control Panel can be accessed in two ways. If you have TouchWare Desktop installed, the Immersion TouchSense Control Panel icon will appear in the System Tray located in the lower right corner. Alternatively, you can add the Immersion TouchSense Control Panel to the toolbars within Business applications.
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spacer Q: spacer How do I access the Immersion TouchSense Control Panel in a business application?

spacer A: spacer Microsoft Word is used in this example; however, this information is applicable to Microsoft Excel and Outlook.
From within Word select "Tools" from the menu.
From the drop down menu select "Customize".
A "Customize" dialog window will appear.
From the "Toolsbars" tab options, check the "TouchSense" checkbox and close window.
An Immersion logo will appear in the toolbar.
Click on the Immersion logo to open the Immersion TouchSense Control Panel.
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spacer Q: spacer TouchWare Business is installed, but I'm not feeling sensations within business applications. What can I do to troubleshoot this?

spacer A: spacer There are a few possibilities to explore.
Follow the instructions above to open the Immersion TouchSense Control Panel. Make sure the "Disable All Forces" option is unchecked.
The mouse drivers for your device may not be properly installed. Install the drivers that were shipped with your device or check the manufacturer's web site to update to the latest drivers for your device.
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All rights reserved.